Privacy Policy

Monosn Privacy Policy

At Monosn, we respect your right to privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing luggage, bags, clothing, or interacting with our customer service team. This Privacy Policy explains how we collect, use, store, and safeguard your information, as well as your rights regarding this data. By using our website (monosn.com) or services, you consent to the practices outlined below.

1. Information We Collect

We only gather personal information that is necessary to provide you with a seamless shopping experience, process orders, and communicate effectively. The information we collect falls into two main categories:

1.1 Personal Identifiable Information (PII)

This refers to data that can identify you individually, and we collect it only when you voluntarily provide it:
  • Contact Details: Full name, email address (e.g., the one you use to reach us at [email protected]), phone number (if provided for order updates or delivery coordination), and shipping/billing addresses.
  • Account Information: If you create a user account, we collect your chosen username, encrypted password, and saved preferences (e.g., favorite products, default shipping address) to streamline future purchases.
  • Payment Information: When you buy our luggage, bags, or clothing, we collect payment details (e.g., credit card number, billing address) through secure third-party payment processors (e.g., Stripe, PayPal). We never store raw payment data on our servers—this information is managed exclusively by our trusted partners, who comply with industry security standards like PCI DSS.
  • Order-Related Data: Details about your purchases (e.g., product type, quantity, size, color, order date) to fulfill orders, track inventory, and assist with post-purchase support (e.g., returns, exchanges).

1.2 Non-Personal Information

This is anonymous or pseudonymous data that cannot be linked to you individually, collected automatically as you use our website:
  • Website Usage Data: Information about how you interact with our site, such as pages visited (e.g., luggage collections, clothing size guides), time spent on each page, search queries (e.g., “hard-shell suitcase”), device type (smartphone, laptop, tablet), operating system, browser version, and IP address.
  • Device & Technical Data: Details like your device’s unique identifier, screen resolution, and internet service provider (ISP), which help us optimize our website for different devices and ensure smooth functionality.
  • Cookies & Tracking Data: We use cookies (small text files stored on your device) and similar tools (e.g., web beacons, Google Analytics) to remember your preferences (e.g., language settings), track shopping cart items, and analyze website traffic. For more details, see Section 2.

2. Cookies & Tracking Technologies

Cookies and related tools are essential for enhancing your shopping experience on Monosn. Here’s how we use them:
  • Necessary Cookies: These are required for the website to function properly—for example, to keep your shopping cart items saved while you browse, or to verify your account during login. You cannot disable these cookies without limiting website functionality.
  • Performance Cookies: These help us improve our site by tracking how users interact with it (e.g., which luggage categories are most viewed, where users tend to drop off during checkout). This data allows us to optimize page layouts and fix technical issues.
  • Functional Cookies: These remember your preferences to personalize your experience—such as saving your shipping address for future orders or recalling your clothing size selections.
  • Marketing Cookies (with your consent): These enable us to send targeted promotions (e.g., discounts on new bag collections) or show relevant ads on third-party platforms. You can opt out of these cookies at any time through your browser settings or by contacting us.
You can manage cookie preferences via your browser (e.g., block or delete cookies), but note that disabling non-necessary cookies may affect features like saved carts or personalized recommendations.

3. How We Use Your Personal Information

We use your information only for legitimate, transparent purposes that align with your interaction with Monosn:
  • Process & Fulfill Orders: Verify your identity, process payments through our third-party providers, ship your luggage, bags, or clothing, and send order confirmations/tracking updates via email or text (if you provided a phone number).
  • Provide Customer Service: Respond to your inquiries (e.g., questions about luggage warranty, clothing sizing, returns) sent to [email protected], resolve issues (e.g., damaged products), and follow up on post-purchase feedback.
  • Improve Our Products & Services: Analyze website usage and order data to identify trends (e.g., popular luggage colors, frequently purchased clothing styles), enhance product designs, and optimize our website’s usability (e.g., simplifying checkout).
  • Send Relevant Communications:
    • Transactional Emails: These are essential updates, such as order confirmations, shipping alerts, or refund notifications—you cannot opt out of these, as they relate to your purchases.
    • Marketing Emails: If you opt in (e.g., by checking a box during account creation or at checkout), we may send updates about new collections (e.g., seasonal luggage lines, limited-edition bags), exclusive discounts, or styling tips for our clothing. You can unsubscribe from these emails at any time using the “Unsubscribe” link in the email footer.
  • Comply With Legal Obligations: Use or disclose information to meet legal requirements (e.g., tax reporting, responding to a court subpoena) or prevent fraud (e.g., verifying payment details to avoid unauthorized transactions) or security breaches.

4. How We Protect Your Personal Information

We take extensive measures to keep your data safe from unauthorized access, disclosure, alteration, or destruction:
  • Encryption: All data transmitted between your device and our website (e.g., when you enter your shipping address or payment details) is encrypted using SSL/TLS technology—look for the padlock icon in your browser’s address bar to confirm this.
  • Secure Storage: Personal information stored on our servers is protected by firewalls, access controls (only authorized Monosn staff can access data, and they undergo security training), and regular security audits to identify and fix vulnerabilities.
  • Third-Party Vetting: We only share data with trusted service providers (e.g., payment processors, shipping carriers like FedEx, email marketing platforms) who are contractually obligated to protect your information and use it solely for the purposes we specify.
  • Data Minimization: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. For example, we keep order records for tax and legal compliance (typically 7 years) and delete inactive user accounts after 2 years of non-use (with prior notification via email).

5. Information Sharing & Disclosure

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:
  • Service Providers: Third parties that help us run our business, such as:
    • Payment processors (to handle transactions for luggage, bags, or clothing).
    • Shipping carriers (to deliver your order and provide tracking updates).
These providers are prohibited from using your data for any other purpose than supporting our services.
  • Legal Requirements: We may disclose information if required by law (e.g., in response to a government request, court order, or to comply with anti-fraud regulations) or to protect our rights, property, or the safety of our customers, staff, or the public.
  • Business Transfers: If Monosn is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you via email or a prominent notice on our website at least 30 days before the transfer, and the new owner will be bound by this Privacy Policy.

6. Your Rights Regarding Your Personal Information

Under applicable data protection laws (e.g., GDPR for EU residents, CCPA for California residents), you have the following rights over your personal information:
  • Access: Request a free copy of the personal data we hold about you (e.g., your order history, saved addresses).
  • Correction: Ask to update or fix inaccurate or incomplete information (e.g., a misspelled name, outdated shipping address).
  • Deletion: Request that we delete your personal information (subject to legal obligations, such as retaining order records for tax purposes).
  • Opt-Out: Withdraw consent for non-essential data uses (e.g., marketing emails, tracking cookies) or unsubscribe from promotional communications.
  • Data Portability: Request a copy of your data in a structured, machine-readable format (e.g., CSV file) to transfer to another retailer or service provider.
  • Restriction: Ask us to limit how we use your data (e.g., if you dispute the accuracy of the information, we may restrict processing until it is verified).
To exercise any of these rights, send an email to [email protected] with your full name, the email address linked to your Monosn account (if applicable), and a clear description of your request. We will respond within 30 days (or as required by law) and may ask for additional verification to protect your data from unauthorized requests.

7. Children’s Privacy

Our website and products (luggage, bags, clothing) are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected data from a child under 13, we will immediately delete that information and notify the child’s parent or guardian (if contact details are available). Parents or guardians who believe their child has shared information with us can contact [email protected] to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. For significant changes (e.g., new ways of collecting data, changes to data sharing practices), we will notify you via email (if you have provided one) or a prominent banner on our homepage at least 14 days before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

9. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, or if you believe your personal information has been mishandled, please contact us at:
We are committed to addressing your concerns promptly and working with you to resolve any privacy-related issues.