Terms of Use

Monosn Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Monosn website (monosn.com, “Website”)—including all content, features, and services related to our luggage, bags, and clothing offerings. By accessing or using the Website (whether browsing, creating an account, or placing orders), you (“User,” “you”) agree to comply with these Terms, as well as our Privacy Policy, Shipping Policy, and Terms of Purchase (all referenced herein). If you do not agree to these Terms, do not access or use the Website.

1. Eligibility to Use the Website

  • You must be at least 13 years old to use the Website. If you are under 18 years old, you may use the Website only with the consent and supervision of a parent or legal guardian, who will be responsible for your compliance with these Terms.
  • By using the Website, you represent and warrant that:
    • You have the legal capacity to enter into these Terms (e.g., you are of majority age in your jurisdiction, or have parental/guardian approval if a minor).
    • All information you provide to Monosn (e.g., account details, shipping addresses, order notes) is accurate, complete, and up-to-date.
    • You will use the Website only for lawful purposes and in line with these Terms and applicable local, state, national, or international laws.

2. User Accounts

2.1 Account Creation & Maintenance

  • You may choose to create a user account (“Account”) to access enhanced features of the Website, such as saving shipping/billing addresses, viewing order history, tracking current orders, and curating favorite luggage, bags, or clothing items. To create an Account, you will need to provide a valid email address and create a secure password.
  • You are solely responsible for maintaining the confidentiality of your Account credentials (email address and password) and for all activities conducted under your Account. You agree to:
    • Notify Monosn immediately at [email protected] if you suspect any unauthorized access to or use of your Account (e.g., unknown login activity, changes to your saved addresses).
    • Update your Account information promptly if your email address, shipping details, or other personal data changes (you can edit this via the “Account Settings” page on the Website).
  • Monosn reserves the right to suspend or terminate your Account at any time, without prior notice, if we determine (in our sole discretion) that you have violated these Terms, engaged in fraudulent activity (e.g., using stolen payment information), or misused the Website (e.g., creating multiple accounts to exploit promotions).

2.2 Account Termination

  • You may terminate your Account at any time by contacting our customer service team at [email protected] with a request to delete your Account. Upon termination, we will deactivate your Account and retain your personal information only as required by law (see our Privacy Policy for details on data retention periods and practices).

3. Permitted Use of the Website

You may use the Website only for the following lawful, non-commercial purposes (unless explicitly authorized by Monosn):
  • Browsing, searching, and learning about Monosn’s products (including luggage specifications, bag features, and clothing size guides).
  • Creating and managing an Account to streamline the shopping process (e.g., saving preferences, tracking orders).
  • Placing orders for luggage, bags, or clothing in accordance with our Terms of Purchase.
  • Contacting our customer service team with questions, feedback, or requests related to products, orders, or Website functionality.
  • Accessing and using any tools provided by Monosn (e.g., size calculators for luggage, outfit pairing suggestions for clothing) for personal, non-commercial use.

4. Prohibited Conduct

You agree not to engage in any of the following prohibited activities when using the Website. Violation of these rules may result in Account termination, legal action, or other consequences:
  • Unauthorized Access: Attempting to access, modify, or disrupt any part of the Website (e.g., server data, user accounts, payment processing systems) without permission. This includes using automated tools (e.g., bots, scrapers, crawlers) to collect data from the Website (e.g., product prices, customer reviews) without Monosn’s prior written consent.
  • Fraudulent Activity: Providing false or misleading information to Monosn, such as using a fake name, invalid email address, or stolen payment method to create an Account or place orders. This also includes attempting to manipulate order prices (e.g., using expired promo codes) or claiming false defects to obtain refunds.
  • Harmful Content or Behavior: Uploading, posting, or transmitting any content (via comments, reviews, or messages) that is illegal, defamatory, harassing, violent, discriminatory, or infringing of third-party rights (e.g., copyright, trademark, privacy). You also may not use the Website to harass, intimidate, or harm other Users or Monosn staff.
  • Interference with Functionality: Introducing viruses, malware, ransomware, or other harmful code to the Website; overloading, crashing, or slowing down the Website’s servers; or otherwise disrupting the Website’s performance, security, or availability for other Users.
  • Misuse of Intellectual Property: Copying, reproducing, distributing, selling, or modifying any content on the Website (e.g., product photos, descriptions, logos, brand names like “Monosn”) without Monosn’s explicit written permission. This also includes using Monosn’s trademarks or branding to imply endorsement of your own products or services.
  • Violation of Third-Party Rights: Using the Website to infringe on the privacy, intellectual property, or other legal rights of third parties (e.g., sharing another person’s personal information without consent, posting photos of products that are not Monosn’s).

5. Intellectual Property Rights

  • All content on the Website—including, but not limited to, text (product descriptions, blog posts), images (product photos, lifestyle shots), logos (the “Monosn” name and design), trademarks, videos, software, and design elements (“Intellectual Property”)—is owned by Monosn or its licensors and protected by copyright, trademark, and other applicable intellectual property laws.
  • You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Intellectual Property solely for your personal, non-commercial use of the Website. This license does not allow you to:
    • Reproduce, copy, or distribute any Intellectual Property (e.g., downloading product photos to use on another website).
    • Modify, adapt, or create derivative works from any Intellectual Property (e.g., editing a Monosn logo to use on a custom item).
    • Use Monosn’s trademarks or brand names in any way that could cause confusion among customers or imply a partnership, sponsorship, or endorsement without our written consent.
  • If you believe that any content on the Website infringes your intellectual property rights (e.g., a photo or text that you own), please contact us at [email protected] with the following details:
    • Your full name, contact information, and proof of ownership of the infringed work.
    • A description of the infringing content and its location on the Website (e.g., URL of the product page).
    • A statement that you have a good-faith belief that the use of the content is not authorized by you, your agent, or the law.
    • A signed statement (under penalty of perjury) that the information you provided is accurate and that you are the owner of the infringed work (or authorized to act on behalf of the owner).

6. Third-Party Links & Content

The Website may contain links to third-party websites, services, or content (e.g., social media platforms like Instagram or Facebook, payment processors like PayPal, or shipping carriers like DHL). These links are provided for your convenience only, and Monosn does not control, endorse, or assume responsibility for any third-party content or services.
  • Your use of third-party links is at your own risk. We recommend that you review the terms of use, privacy policies, and security practices of any third-party website you visit before providing them with personal information or using their services.
  • Monosn is not liable for any damages, losses, or harm arising from your use of third-party websites or content—including, but not limited to, fraud, data breaches, or inaccurate information.

7. Disclaimers of Warranties

The Website and all content, products, and services offered through the Website are provided “as is” and “as available,” without any warranties of any kind (express or implied). Monosn disclaims all warranties, including but not limited to:
  • Implied Warranties: Warranties of merchantability (that products will be fit for their intended use, e.g., luggage will withstand normal travel wear), fitness for a particular purpose (that a product will meet your specific needs, e.g., a “carry-on suitcase” will fit airline size requirements), or non-infringement of third-party rights.
  • Warranties of Accuracy: Warranties that product descriptions, pricing, availability, or other content on the Website is accurate, complete, or up-to-date. We reserve the right to correct errors (e.g., typographical mistakes in prices) or update content (e.g., removing out-of-stock clothing) at any time without notice.
  • Warranties of Availability or Security: Warranties that the Website will be continuously available, error-free, or secure. The Website may be temporarily unavailable due to maintenance, technical issues, or other circumstances beyond our control.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such cases, any implied warranties will be limited to the maximum extent permitted by law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Monosn shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or purchase of our luggage, bags, or clothing. This includes, but is not limited to:
  • Damages from Website downtime, errors, or technical issues (e.g., inability to place an order due to a server outage).
  • Losses from unauthorized access to or use of your Account (e.g., fraudulent orders placed under your name, provided you notified us promptly of the breach).
  • Harm from reliance on inaccurate content (e.g., purchasing a luggage size based on a misstated dimension, provided we corrected the error upon notification).
  • Indirect losses like loss of use (e.g., a delayed suitcase preventing travel), loss of profits, or emotional distress.
Our total liability to you for any claim related to these Terms (e.g., breach of contract, negligence) shall not exceed the total amount you paid for products through the Website in the 12 months preceding the claim (or $100, whichever is greater). This limitation applies regardless of the cause of action (e.g., tort, contract, strict liability) and shall survive the termination of these Terms.
Some jurisdictions do not allow limitations on liability for certain types of damages, so the above limitations may not apply to you. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation—these liabilities are mandatory and cannot be waived.

9. Indemnification

You agree to indemnify, defend, and hold harmless Monosn, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
  • Your use of the Website or violation of these Terms (e.g., engaging in prohibited conduct like scraping data).
  • Your breach of any representations or warranties in these Terms (e.g., providing false information to create an Account).
  • Any content you upload, post, or transmit through the Website (e.g., defamatory comments about Monosn or other Users).
  • Your purchase or use of Monosn’s products (e.g., claims from third parties that your use of a bag infringed their rights).
Monosn reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in defending the claim.

10. Changes to These Terms

Monosn may update these Terms from time to time to reflect changes in our business practices, legal requirements, or Website features (e.g., adding new tools for luggage customization, updating rules for promotional use). When we make changes:
  • We will revise the “Last Updated” date at the top of this page.
  • We will post the updated Terms on the Website (accessible via a link in the footer labeled “Terms of Use”).
  • For significant changes (e.g., new restrictions on Account use, updates to liability limitations), we will notify you via email (if you have an Account) or a prominent banner on the Website at least 14 days before the changes take effect.
Your continued use of the Website after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any updates.

11. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of , United States, without regard to its conflict of laws principles.
  • Any dispute arising out of or related to these Terms or your use of the Website shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in, California, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding on both parties.
  • You agree that you will not bring any class action, collective action, or representative action against Monosn related to these Terms or the Website—all disputes must be resolved on an individual basis. This means you cannot join a lawsuit with other Users or pursue a claim as part of a class.
If you are a resident of the European Union (EU) or European Economic Area (EEA), you may also have the right to file a complaint with your local data protection authority (DPA) regarding our handling of your personal information (see our Privacy Policy for details).

12. Contact Us

If you have questions, concerns, or disputes related to these Terms of Use or your use of the Website, please contact our customer service team at:
  • Email: [email protected] (our preferred channel—we respond within 24-48 business hours)
We are committed to addressing your inquiries promptly and working with you to resolve any issues in a fair and transparent manner. Thank you for choosing Monosn for your luggage, bag, and clothing needs.