Terms of Purchase

Monosn Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of luggage, bags, and clothing (collectively, “Products”) from Monosn (via our website monosn.com, “Website”). By placing an order with us, you (“Customer,” “you”) agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy (referenced herein). Please read these Terms carefully before completing your purchase to ensure you understand your rights and obligations.

1. Order Confirmation & Acceptance

  • When you submit an order through our Website, you are making a binding offer to purchase the selected Products at the displayed price (in USD). We reserve the right to accept or reject your order in our sole discretion—for example, if Products are out of stock, pricing contains errors, or we suspect fraudulent activity (e.g., invalid payment information, unauthorized account use).
  • Upon accepting your order, we will send a order confirmation email to the email address you provided within 1 business day. This email will include your unique order number, details of the Products purchased (e.g., luggage size, bag style, clothing size/color), total amount charged (in USD), and shipping information. The order confirmation constitutes a valid contract between you and Monosn.
  • If we are unable to accept your order (e.g., a Product is unexpectedly out of stock after you place the order), we will notify you via email within 24 hours and issue a full refund for any payment already processed—no additional fees will be deducted.

2. Shipping & Delivery Terms

  • Order Processing & Shipping Timeline: We commit to processing and shipping all orders within 1-3 business days from the date of order confirmation (excluding weekends, major holidays, and peak shopping periods like Black Friday/Cyber Monday). Once shipped, all orders (domestic and international) are expected to be delivered within 6-12 business days from the shipping date. This timeline accounts for standard transit, but may be extended by unforeseen circumstances (e.g., customs delays for international orders, weather disruptions)—we will notify you promptly if such delays occur.
  • Global Free Shipping: Monosn offers free shipping for all orders worldwide, with no minimum purchase requirement. No additional shipping fees (e.g., handling charges, international delivery surcharges) will be added to your order total at checkout or during delivery—this applies to all Products, including large luggage sets and bulk bag orders.
  • Delivery Responsibility: We work with trusted global shipping carriers to ensure your Products are delivered safely. Once the carrier confirms delivery (via tracking information), responsibility for the Products passes to you. If you do not receive your order within the estimated 6-12 business days, please contact us at [email protected] with your order number—we will investigate the status of your shipment and resolve the issue (e.g., initiate a trace with the carrier, arrange a reshipment or refund).
  • Shipping Address Accuracy: You are responsible for providing a complete, accurate shipping address (including apartment numbers, postal codes, and contact phone numbers if required by the carrier). If a package is returned to us due to an incorrect or incomplete address, we will notify you via email—you may choose to have the package reshipped (no additional shipping fee, as we offer global free shipping) or receive a full refund (per Section 4).

3. Payment Terms

  • Currency: All prices displayed on the Website, order totals, payments, and refunds are quoted and processed exclusively in United States Dollars (USD). If your payment method uses a different currency, your financial institution will convert the amount to your local currency at their applicable exchange rate—Monosn is not responsible for any currency conversion fees, surcharges, or rate fluctuations imposed by your bank or payment provider.
  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods displayed at checkout. All payments are processed through our trusted third-party payment processors (e.g., Stripe, PayPal), which adhere to industry security standards (e.g., PCI DSS) to protect your payment information. We do not store raw payment data (e.g., full credit card numbers) on our servers.
  • Payment Authorization: By providing your payment details, you authorize us (and our payment processors) to charge the total order amount to your selected payment method. We may pre-authorize the payment amount (a temporary hold) to verify the validity of the payment method before processing the order—this hold will be released within 3-5 business days if the order is not accepted or is canceled.
  • Pricing Accuracy: We strive to ensure all Product prices on the Website are accurate. However, if a pricing error is identified after you place an order (e.g., a typo, incorrect discount application), we will notify you immediately. You may then choose to cancel the order (with a full refund if payment was processed) or proceed with the correct price—we will not charge you additional fees without your explicit consent.

4. Returns & Refunds

  • Return Eligibility: You may return any unused, undamaged Product for a refund within 60 calendar days from the date of delivery, subject to the following conditions:
    • Luggage: Must be unused, with no scratches, dents, or wear on shells, wheels, or handles. Original dust bags, tags, and accessories (e.g., luggage locks) must be included.
    • Bags: Must be unused, with intact straps, zippers, and hardware. Original packaging (e.g., dust covers) and tags must remain attached.
    • Clothing: Must be unworn, unwashed, and unaltered. Size and care tags must stay intact—try-ons are allowed, but wearing outside or removing tags will invalidate the return.
    • Exceptions: Customized Products (e.g., monogrammed luggage, personalized bags) and final-sale items (clearly marked “Final Sale” on the Product page) are non-returnable unless they arrive with a manufacturing defect.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number, Product details, and reason for return. We will provide a pre-paid return shipping label (global, no cost to you) and step-by-step packing instructions. You must ship the Product back within 7 business days of receiving the label—failure to do so may result in your return request being denied.
  • Refund Processing: Once we receive and inspect the returned Product (typically 3-5 business days after delivery to our warehouse), we will confirm eligibility and initiate a refund. Refunds are issued to the original payment method used for the order and will take 5-10 business days to appear in your account—timing may vary based on your financial institution’s processing rules. We do not charge restocking fees for eligible returns, and the full purchase price (in USD) will be refunded.

5. Order Modifications & Cancellations

  • Order Modifications: You may request to modify your order (e.g., change luggage size, update clothing color, add/remove a bag) only if the order has not yet been processed or shipped. To request a modification, contact us at [email protected] within 12 hours of placing the order and include your order number. We cannot guarantee modifications once processing (e.g., Product packing, label creation) has begun, as we prioritize fast shipping to meet the 1-3 day shipping timeline.
  • Order Cancellations: You may cancel your order for a full refund if the order has not been processed or shipped. To cancel, email us at [email protected] with your order number and “Order Cancellation” in the subject line, within 12 hours of order placement. If the order has already been shipped, you will need to follow the return process outlined in Section 4 to receive a refund (still eligible for 60-day return and 5-10 day refund timelines).

6. Product Availability & Descriptions

  • Stock Availability: Product availability (e.g., “In Stock,” “Out of Stock”) is indicated on each Product page. We make every effort to maintain accurate stock levels, but occasional discrepancies may occur (e.g., unexpected high demand for a popular luggage style). If a Product is out of stock after you place an order, we will notify you via email within 24 hours and issue a full refund—no further action is required on your part.
  • Product Descriptions: We strive to provide accurate, detailed descriptions of all Products (including materials, dimensions, colors, and care instructions) on the Website. However, minor variations may exist—for example, luggage color may differ slightly due to screen resolution, or clothing fit may vary by body type. These variations do not constitute a defect. If you receive a Product that materially differs from its description (e.g., a “waterproof bag” that leaks, a “hard-shell suitcase” with a soft shell), contact us within 7 days of delivery for a replacement or full refund.

7. Limitation of Liability

  • To the maximum extent permitted by applicable law, Monosn shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our Products—including, but not limited to, loss of use (e.g., a delayed suitcase preventing travel), loss of profits, or damages from delivery delays.
  • Our total liability to you for any claim related to these Terms (e.g., defective Products, order errors) shall not exceed the total purchase price of the affected order (in USD). This limitation applies regardless of the nature of the claim (e.g., breach of contract, negligence) and shall survive the termination of these Terms.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation—these liabilities are mandatory and cannot be waived.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or Product offerings (e.g., updates to payment methods or return policies). When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated Terms on the Website. Your continued use of the Website or placement of orders after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any updates.

9. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of , United States, without regard to its conflict of laws principles.
  • Any dispute arising out of or related to these Terms or your purchase (e.g., order errors, refund issues) shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in , California, in accordance with the rules of the American Arbitration Association. Arbitration decisions shall be final and binding on both parties, and the prevailing party may recover reasonable attorneys’ fees and costs.
  • You agree that you will not bring any class action, collective action, or representative action against Monosn related to these Terms or your purchase—all disputes must be resolved on an individual basis.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase or your order, please contact our customer service team at:
  • Email: [email protected] (our preferred channel—we respond within 24-48 business hours)
We are committed to addressing your inquiries promptly and working with you to resolve any issues in a fair and transparent manner. Thank you for choosing Monosn for your luggage, bag, and clothing needs.